CPI Skills Training Programme
Our comprehensive Workplace Skills Training Programme equips participants with essential communication techniques, customer service proficiency, POS system operation, product knowledge, cash handling security, and cash register reconciliation expertise. Participants gain practical skills in effective collaboration, conflict resolution, and positive customer interactions.
They also learn to operate Point of Sale systems, enhance product understanding for informed sales, manage secure cash transactions, and reconcile cash registers accurately. This program empowers individuals with a holistic skill set for successful workplace engagement, ensuring operational efficiency, customer satisfaction, and financial integrity in various professional settings.
This enrollment is intended for:
An induction course covering the overview of rules, processes, and procedures.
Learn essential communication techniques for effective collaboration, conflict resolution, and professional relationships in diverse workplace settings. Practical exercises and real-world scenarios included.
Develop essential customer service skills through practical training in communication, problem-solving, and maintaining positive customer interactions. Enhance customer satisfaction and business success.
Learn to proficiently operate Point of Sale (POS) systems, including transactions, inventory management, and customer interactions, to streamline business operations and enhance customer experiences.
Deepen understanding of products through comprehensive training. Gain insights into features, benefits, and usage, empowering effective customer assistance and informed sales strategies.
Develop expertise in secure cash management, including accurate transactions, counterfeit detection, and fraud prevention, ensuring financial integrity and customer trust.
Learn systematic methods to reconcile cash registers, ensuring accuracy between transactions and records. Enhance financial accountability and operational efficiency in a retail environment.