Conflict Management
- NQF Level 4
QCTO Skills Programme
Course details:
NQF Level: 5
Accreditation: QCTO
Qualification ID: SP-210502
Certification: Yes
Credits: 8
Duration: 10 Days
Course purpose
To identify and manage the resolution of conflict between
persons or parties in the workplace. A qualified learner will be able to:
– Identify and describe the main sources of conflict.
– Distinguish types of conflicts
Course structure and topics:
Knowledge Component
- Topic 1: Sources of conflict
- Topic 2: Types of conflicts
- Topic 3: Strategies for conflict management
- Topic 4: Techniques in conflict management
- Topic 5: Conflict consequences analysis
- Topic 6: Emotional intelligence in conflict resolution
- Topic 7: Components of Conflict Resolution Report
Application Component
- Topic 1: Apply teamwork in conflict resolution process
- Topic 2: Profile a conflict at a workplace
- Topic 3: Analyse a conflict profile and determine the causes of conflict
- Topic 4: Determine and implement appropriate conflict management strategies
- Topic 5: Select and apply conflict resolution techniques
- Topic 6: Analyse and profile conflict consequences
- Topic 7: Apply emotional intelligence in conflict resolution engagement
- Topic 8: Compile and implement conflict resolution follow-up plan
- Topic 9: Compile conflict resolution report
Employment opportunities:
Conflict Resolution Specialist
Human Resources Officer
Team Leader or Supervisor
Mediation Consultant
Labour Relations Officer
Training Facilitator
Community or Social Services Coordinator
Customer Service Manager
Legal Advisor
Project Manager
Entry requirements
The minimum entry requirement for this qualification is:
- NQF Level 4
Exit level outcomes
- Identify and describe the main sources of conflict
- Analyse and evaluate conflict submission by affected parties
- Distinguish types of conflicts
- Apply appropriate strategies to manage conflict.
- Resolve conflict using appropriate techniques in the workplace.
- Develop and implement follow up plans
- Compile conflict resolution reports
- Communicate effectively with an employer and employees with regard to conflict issues.
Related courses:
Qualification breakdown
This skills programme consists of 8 credits
- Knowledge component
- Application component
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