Wholesale and Retail Operations Supervision
- NQF Level 4
National Certificate – W&RSETA
Course details:
NQF Level: 4
Accreditation: SETA
Qualification ID: 49397
Certification: Yes
Credits: 120
Duration: 1 Year
Course purpose
This qualification is a further step in a learning pathway that underpins a career in the Wholesale and Retail arena, and helps the progression for a career path within an organisation. This qualification is rooted in actual practice and the learner is expected to be part of a public or private organisation and/or company operating in the area.
The Certificate will form part of a learning pathway that currently stretches from NQF Levels 2 to 5. This pathway will culminate in a qualification at NQF Level 5 with the prospect of a management position within an organisation.
Specifically, the purpose of this Certificate qualification is to equip learners to understand and acquaint themselves with the principles of supervision and team leadership within the Wholesale & Retail sector and to provide career paths with associated learnerships through various levels and areas of the Wholesale and Retail environment. Supervision in this context includes all activities ensuring the achievement of desired results and the correct implementation of prescribed policies, procedures and activities. The Certificate thus aims to build capacity and improve skills at lower management level in the Wholesale and Retail sector thus ensuring the development of competence and increased service delivery in this field.
The qualification provides learners with greater competence in people management within the Wholesale and Retail Sector.
Exit level outcomes
Fundamental
- Apply comprehension skills to first language oral and written texts in the business environment.
- Communicate orally and in writing (in second language) in a W&R environment.
- Apply knowledge of mathematics and statistics to investigate, interrogate and solve life-related and financial problems.
Core
- Supervise stock counts and sales performance.
- Supervise housekeeping and loss control measures.
- Supervise customer service standards.
- Describe and apply team leadership and team motivation.
- Describe and apply the management functions of an organisation, including an understanding of Primary Labour Legislation.
Elective
- Supervise promotional activities and point of sales operations.
- Basic budgetary and financial requirements are applied.
- Induct new members into teams and conduct formal meetings.
- Demonstrate knowledge and understanding of the Occupational Health and Safety Act and the Compensation for Occupational Injury and Disease Act, and the responsibilities of management in terms of the Acts.
- Manage risk in own work/business environment.
Employment opportunities:
Retail Supervisor
Shift Supervisor (Retail/Wholesale)
Floor Manager
Sales Supervisor
Customer Service Supervisor
Inventory Controller
Merchandising Manager
Store Manager (Assistant)
Department Manager
Team Leader (Wholesale/Retail)
Entry requirements
Learners starting to access this qualification will have demonstrated competence against the relevant Numeracy and First Language Literacy standards at NQF Level 3, either through a previous qualification, or through the process of Recognition of Prior Learning, which assesses workplace-based experiential learning.
Exit level outcomes
- Identify and describe the main sources of conflict
- Analyse and evaluate conflict submission by affected parties
- Distinguish types of conflicts
- Apply appropriate strategies to manage conflict.
- Resolve conflict using appropriate techniques in the workplace.
- Develop and implement follow up plans
- Compile conflict resolution reports
- Communicate effectively with an employer and employees with regard to conflict issues.
Related courses:
Qualification breakdown
This skills programme consists of 8 credits
- Knowledge component
- Application component
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