Welcome to Generic Management NQF 4
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This qualification lays the foundation for the development of management qualifications across various sectors and industries. It specifically develops management competencies required by learners in any occupation, particularly those w ho are currently operating as junior managers. The qualification introduces key terms, rules, concepts, principles and practices of management that will enable learners to be informed managers in any occupation. It has also been developed to enable managers or prospective managers to access higher education and provide flexible access to life-long learning.
This qualification is intended for:
Equip students with the necessary mathematic skills that can be applied in the workplace.
This oral communication module equips learners with the necessary writing skills that will be applicable and useful in the working environment. Additionally, managing conflicts, negotiation strategies, how to interpret body language and preparing for presentations are some of the topics covered in this module.
This written communication module teaches learners about forms of written communication, the purpose of writing, drafting and editing, responding to written text and how to deliver an effective oral presentation, and more.
This team management module teaches learners how to be motivated in the workplace, how to manage their time and performance as well as how to work in a team effectively.
This performance management module delves into a variety of topics such as personal development, action plans, organisational activities, and more. After completion of this module, the learner will have a better understanding of the general processes within an organisation.
This customer management module explores the elements of a budget, dealing with customers, customer service, identifying and solving problems, how to implement corrective action and various other integral parts of the customer management process.
This administration module focusses on ethics in the workplace, resolving conflicts, preparing and conducting meetings, traits vs. behavioral theories, the analysis of leadership, and HIV/Aids in the workplace.