Welcome to Generic Management NQF 4

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Qualification Overview

This qualification lays the foundation for the development of management qualifications across various sectors and industries. It specifically develops management competencies required by learners in any occupation, particularly those w ho are currently operating as junior managers. The qualification introduces key terms, rules, concepts, principles and practices of management that will enable learners to be informed managers in any occupation. It has also been developed to enable managers or prospective managers to access higher education and provide flexible access to life-long learning.

This qualification is intended for:

Course Duration

This qualification duration is 12 months

NQF Level

This course is an NQF Level 4 with 150 credits. Services Sector Education and Training Authority

Career Path Options

- Managers
- Supervisors
- Team Leaders
- Head of Departments

NQF Level

This course is an NQF Level 4 with 150 credits. Services Sector Education and Training Authority

Qualification Roadmap

ACC101: Mathematic Skills

Equip students with the necessary mathematic skills that can be applied in the workplace.

ACC102: Oral Communication

This oral communication module equips learners with the necessary writing skills that will be applicable and useful in the working environment. Additionally, managing conflicts, negotiation strategies, how to interpret body language and preparing for presentations are some of the topics covered in this module.

ACC103: Written Communication

This written communication module teaches learners about forms of written communication, the purpose of writing, drafting and editing, responding to written text and how to deliver an effective oral presentation, and more.

ACC104: Team Management

This team management module teaches learners how to be motivated in the workplace, how to manage their time and performance as well as how to work in a team effectively.

ACC105: Performance Management

This performance management module delves into a variety of topics such as personal development, action plans, organisational activities, and more. After completion of this module, the learner will have a better understanding of the general processes within an organisation.

ACC106: Customer Management

This customer management module explores the elements of a budget, dealing with customers, customer service, identifying and solving problems, how to implement corrective action and various other integral parts of the customer management process.

ACC107: Administration

This administration module focusses on ethics in the workplace, resolving conflicts, preparing and conducting meetings, traits vs. behavioral theories, the analysis of leadership, and HIV/Aids in the workplace.